SAP Service Desk Agent (m/w/d)

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Hamburger Recycling is a member of the Austrian Prinzhorn Group and specializes in recovering valuable raw materials and optimizing the value chain for its customers. With 1600 employees across 13 countries and 46 locations, Hamburger Recycling is the regional market leader in central and eastern Europe, investing in the best service for a better environment. With a modern approach, a long tradition and a clear goal for the future to double its size by 2030, Prinzhorn Group stands for sustainability, reliability and passion as main core values. If you want to make a difference, be different. We will.

In order to strengthen our team at Vienna 23.,we are looking for an

SAP Service Desk Agent (m/w/d)

YOU WILL.

Main tasks:

• Respond to client’s IT questions and requests in the professional manner by using gained knowledge as well as detailed documentation
• Receive, classify and provide initial support to issues or requests on the base of defined procedures
• Research of required information using available resources and user guides
• Identify and escalate priority issues
• Document troubleshooting efforts and customer information
• Route cases that are not in scope or not resolvable to next levels of support
• Handle operational queries with a sense of urgency while meeting required quality metrics

Requirements:

• Experience with ERP-Systems (Key-User, Internal Consultant,…)
• Desire to learn and develop
• Team player with good communication and problem solving skills
• Strong customer orientation combined with consulting competence and self-assertion
• Team spirit and a high result orientation
• Fluent in English / CEE advantage

WE WILL.

We offer you:

• Work as a valuable part of a dynamically, internationally growing corporation within a young team
• Be part of a family-owned company working in a very stable, healthy business
• 2 days Home-office per week is part of our regular contracts
• Attractive social benefits (staff canteen, employee parking, etc.) & good working atmosphere
• Modern location with excellent public transport connections (U6)
• Start: immediately (subject to any notice periods)
• Salary: Depending on your specific qualification and professional experience, we offer you an annual gross salary starting at € 50.000.
• If you want to make a difference, be different. We will.

If you are interested in bringing your expertise to an attractive international organization, we look forward to your application at Kennnummer 96.940 by use of ISG-Karriereportal or per eMail.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Jetzt bewerben Link zu dem Job